We work alongside London-based SMEs to untangle operational problems, sharpen strategy and build leadership teams that actually function. No jargon, no fluff. Just practical consulting that moves the numbers.
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Empathy in Business Consulting was founded in London with a simple observation: most consultancies hand over a slide deck and disappear. We stay. Our consultants sit with your team for weeks, sometimes months, until new processes stick and results show up in the accounts.
Our clients range from 10-person e-commerce brands to 200-employee manufacturing firms across Greater London and the Home Counties. What they share is a willingness to look honestly at what isn't working.
We bring financial modelling, operational diagnostics and leadership coaching under one roof. That means you don't need to hire three separate firms to fix a single bottleneck. One engagement, one team, one invoice.
Since 2018 we have completed over 140 consulting projects. Roughly 70 per cent of our work comes from repeat clients or referrals, which tells us more than any satisfaction survey could.
Six core service areas, each tailored to the size and sector of your business.
We build 12- to 36-month strategic plans grounded in market data, competitor analysis and honest internal assessment. Each plan includes quarterly milestones and a review calendar so it doesn't gather dust.
We map your workflows end to end, identify waste and redesign processes. Past clients have cut order-to-delivery time by 30 per cent within a single quarter after implementing our recommendations.
We coach founders and senior managers through structured programmes lasting eight to twelve weeks. Sessions cover delegation frameworks, conflict resolution and decision-making under pressure.
Cash-flow forecasting, cost-structure analysis and funding-readiness assessments. We prepare the financial models investors and lenders actually want to see, not generic templates.
Mergers, restructures and technology migrations all fail without a people plan. We design communication strategies, training schedules and feedback loops that keep staff engaged through transitions.
We install KPI dashboards and reporting rhythms that give you a real-time picture of business health. No more waiting until year-end to discover a problem that started in February.
A four-stage method that keeps every engagement focused and accountable.
A 45-minute conversation to understand your business, your frustrations and your goals. We ask a lot of questions. You bring the honesty.
We spend one to two weeks inside your operations: interviewing staff, reviewing financials, observing workflows. The output is a written diagnostic with prioritised recommendations.
We work alongside your team to execute the plan. This isn't advisory from a distance. Our consultants attend your stand-ups, sit in your office and help solve problems as they surface.
After 90 days we measure results against the original brief, document lessons learned and hand over tools and templates so your team can sustain progress independently.
Hear from business owners who worked with us.
"They sat with our warehouse team for three weeks and found a picking-route problem nobody had noticed. Dispatch errors dropped by half within a month."
"Our leadership team was stuck in a cycle of reactive firefighting. The coaching programme gave us a decision framework that freed up about ten hours a week collectively."
Most projects run between six and sixteen weeks. Short diagnostic reviews can be completed in two weeks, while full operational overhauls with implementation support usually need three to four months.
We have deep experience in professional services, retail, e-commerce, logistics and light manufacturing. The frameworks we use adapt well across sectors, so we occasionally take on clients outside those verticals when the challenge is a good fit.
Yes. While our office is in Clerkenwell, we regularly travel to client sites across the South East. Remote engagements work well for the coaching and financial advisory services.
We offer fixed-fee project pricing after the discovery call so there are no surprises. For ongoing advisory relationships we use monthly retainers. Hourly billing is available but rarely preferred by clients.
A 45-minute video or in-person conversation where we discuss your current challenges, goals and timelines. You will leave with at least two actionable suggestions, whether or not you decide to engage us further.
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We respond to enquiries within one business day.